Senior Experience Designer

📋 Description

• Frame experience problems by translating strategy into clear challenges.
• Develop journeys, flows, and service models reflecting real user behavior.
• Lead design of product/service concepts through sketches, wireframes, prototypes.
• Collaborate with clients and teams to test and refine concepts.
• Mentor juniors and raise quality across projects.
• Present work with clear narratives to clients and teams.
• Advise internal tools and patterns to strengthen the practice.

🎯 Requirements

• 4-7 years in experience/service/interaction/design in innovation or consultancy.
• Undergraduate/graduate degree in design, HCI, psychology, engineering, or related field.
• Own complex projects from framing to delivery with a deep portfolio.
• Journey mapping, service blueprints, prototyping, and usability evaluation.
• Stay focused under pressure, manage priorities, and deliver under tight timelines.
• Strong communication to explain decisions to non-designers and seniors.
• Operational resilience to maintain quality under pressure and changing workstreams.
• Good judgment and low ego; stay calm under pressure.

🎁 Benefits

• Work-from-office on days of your choosing for collaboration.
• Flexible work options and remote work within a 3-hour EST window.
• Collaborative culture with client-focused teamwork and gatherings.
• Opportunity to shape the Experience practice and contribute to internal tools.
• Perks of a NYC-based role with competitive compensation.