Senior Escalation Support Engineer

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

java docker postgresql kubernetes rest

πŸ“‹ Description

  • Advanced troubleshooting of complex issues
  • Collaborate with engineering, product and support
  • Identify root causes and prevent recurrence
  • Lead high-severity customer escalations
  • Communicate clearly during live customer calls

🎯 Requirements

  • Ability to use Camunda product
  • 4+ years of technical experience with Camunda or similar
  • Hands-on Java/J2EE and Java/Spring troubleshooting
  • Build simple Java/Spring Boot projects to replicate issues
  • Docker, Kubernetes, Helm, REST, Elasticsearch
  • Relational databases (PostgreSQL, MySQL, SQL Server) with SQL
  • SaaS/Cloud product support experience

🎁 Benefits

  • Remote & Flexible: work from anywhere with home office budget
  • Annual kickoff events and Camundi budgets
  • Health, wellbeing, and Live Well LSAs benefits
  • Retirement and life and disability insurance
  • Up to $1,000 per year for self-driven learning
  • Virtual Stock Option Plan (VSOP) equity
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