Related skills
azure linux aws gcp unix📋 Description
- Drive technical resolution; primary contact for escalations/POCs.
- Deep-dive RCA across Linux internals, hardware, and networks.
- Manage high-priority cases; orchestrate escalations with urgency.
- Internal advocacy; translate customer needs into actionable feedback.
- Deliver updates to stakeholders; adhere to SLAs and share best practices.
- Network optimization; recommend changes to improve reliability.
🎯 Requirements
- 5+ years in post-sales support (troubleshooting, sysadmin, or security).
- UNIX/Linux admin; perf monitoring, kernel tracing.
- TCP/IP fundamentals; routing, switching; VLANs, NAT, VPNs.
- Cloud & virtualization: AWS/Azure/GCP; ESXi/Hyper-V.
- Zeek scripting, Python, Wireshark; CISSP/GIAC a plus.
- BS/BA or equivalent in CS/EE/MIS.
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