Related skills
salesforce servicenow workflow design process mapping operational analysis📋 Description
- Map, analyze, and redesign critical Enterprise lifecycle processes for scalability.
- Reduce handoffs, eliminate manual work, and cut operational friction.
- Lead cross-functional process improvements across Sales, Solutions, CS, Care, Billing, Product.
- Align processes with CRM and lifecycle tools; translate requirements into system needs.
- Drive rollout plans and adoption across teams to deliver measurable impact.
🎯 Requirements
- 7+ years in process engineering, ops, PM, or business transformation in SaaS/tech.
- Proven experience designing and implementing cross-functional process improvements.
- Strong expertise in process mapping, workflow design, and operational analysis.
- Ability to drive change across teams without direct authority.
- Strong systems thinking and understanding of tooling, process, and lifecycle operations.
- Experience with enterprise systems such as Salesforce, DocuSign, ServiceNow, or lifecycle tooling.
- Excellent stakeholder management and communication skills (written and verbal).
- Ability to thrive in ambiguity and bring structure to complex operational challenges.
- Curious about emerging tech and AI-driven productivity and automation.
- Lean Six Sigma Green Belt certified (or equivalent).
🎁 Benefits
- Hybrid work model with in-person collaboration.
- Total rewards package including benefits.
- Commitment to diversity, equity, and inclusion.
- Access to AI tools across disciplines to boost productivity.
- Benefits overview available at Toast Careers page.
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