Related skills
slack trello zoom google workspace jamf📋 Description
- Handle general ticketing, account management, and escalation; participate in On-Call rotation.
- On-site walk-up support for face-to-face technical help.
- Identify trends, contribute to fixes, and drive company-wide projects.
- Support unified communications in conference rooms and common areas.
- Create and maintain internal and user-facing documentation.
- Conduct new hire IT orientations covering policies and services.
🎯 Requirements
- Excellent verbal and written communications.
- Experience providing detailed support under high pressure corporate environments.
- Experience managing medium to large IT-related projects.
- Experience with Google Workspace, Slack, Zoom, Trello, RingCentral, and Jamf.
- Comfortable managing relationships with remote teams and cross-functional partners.
- Experience being part of a global IT Support team and follow-the-sun support.
🎁 Benefits
- New hire stock equity (RSUs) and ESPP
- Continuous professional development and career pathing
- Mentor and buddy program
- Inclusive culture with Community Guilds
- Inclusion Talks access
- Free global mental health benefits for employees and dependents
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