Related skills
b2b saas account management customer success stakeholder management cross-functional leadership📋 Description
- Strategic enterprise account ownership with executive relationships.
- Define success metrics; regularly demonstrate ROI to executives.
- Lead multi-site onboarding and rollout across regions.
- Identify expansion opportunities; partner with Sales on upsell.
- Proactively identify risks; mitigate churn and secure partnerships.
- Central interface between Product, Sales, and Eng.
- Develop scalable CS playbooks and best practices.
🎯 Requirements
- 5+ years in Enterprise CS or similar roles.
- Experience with C-level and senior decision-makers.
- Strategic and commercial mindset to promote adoption and upsell.
- Complex multi-stakeholder project management.
- Data-driven; translate usage into insights and actions.
- Workshop and enablement design and delivery.
- German (C2) and English (C1) communication skills.
🎁 Benefits
- Competitive compensation package with equity.
- State-of-the-art tools and equipment.
- Health and wellness benefits and bike leasing.
- Prime Munich office; 3 days/week in the office.
- Work-from-anywhere up to 3 months/year.
- 30 vacation days and a €1,500 development budget.
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