Senior Enterprise Customer Success Manager - East

📋 Description

• Lead executive relationships with enterprise customers on compliance success.
• Drive outcomes - develop success plans, track KPIs, identify risks.
• Guide customers through SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP.
• Own moments across onboarding to renewal with health checks and QBRs.
• Translate voice of the customer into action with cross-functional teams.
• Champion continuous improvement in how customers scale securely and in playbooks.

🎯 Requirements

• Deep understanding of SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP.
• 5+ years in security/compliance or IAM supporting enterprise customers.
• 8+ years in Customer Success/Consulting/Strategic Account Mgmt in B2B SaaS.
• Proven success managing complex enterprise relationships with exec alignment.
• Strong communication with technical and non-technical stakeholders on compliance and risk.
• Strategic, outcomes-driven mindset; translate compliance goals into scalable workflows.
• Proficiency with Salesforce, Catalyst, Sigma, and Jira.
• Comfortable in a cross-functional, async-first environment; ownership with humility, urgency.

🎁 Benefits

• Equity to share in company growth.
• Health & Wellness: 100% employer-paid premiums for medical, dental, and vision for employees and dependents.
• Financial well-being: 401(k), life and disability insurance, tax-advantaged accounts, and discounts.
• Family support: paid parental leave after six months of employment.
• Growth & development: annual stipends and internal learning opportunities.
• Time off & flexibility: flexible vacation policy and paid holidays.