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javascript css html saas apis📋 Description
- Manage a book of enterprise-level ($200k+ ARR) Iterable customers
- Understand how customers use the product and boost ROI
- Lead check-ins, QBRs, and monitor client satisfaction
- Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
- Gain deep knowledge of the Iterable platform and assist clients with executing their use cases
🎯 Requirements
- Experience in a B2B Customer Success role at a SaaS company
- Experience consulting business executives and stakeholders at enterprise organizations
- Have technical knowledge and problem solving skills
- Desire to teach new customers about the platform
- Passion for working in a fast growing organization
- Experience working with software platforms and SaaS products
🎁 Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, 401(k) plan
- Medical, dental, vision, and life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
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