Senior Enterprise Account Manager

📋 Description

• Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.
• Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.
• Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.
• Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
• Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
• Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.

🎯 Requirements

• 2+ years of Sales, Account Management, or Customer Success.
• SaaS experience is preferred.
• 2+ years of experience selling to existing customers and driving successful contract renewals.
• Previous experience in pricing/packing adjustments.
• Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
• Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.

🎁 Benefits

• Flexible vacation
• 12 company-paid holidays
• 10 paid sick days
• No work on your birthday
• Health, dental, and vision Insurance (including a $0 option)
• 401(k) with matching, and no waiting period