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full-stack ai platform architecture data systems automation📋 Description
- Lead technical vision for Toast’s Support Center, communications, pricing, and billing.
- Build scalable self-service, proactive communications, and account management systems.
- Apply AI and automation to support and account experiences; surface insights and actions.
- Break down complex cross-functional initiatives into clear incremental milestones.
- Establish and uphold technical standards, architecture patterns, and best practices.
- Coach and mentor engineers and managers to grow technically and as leaders.
🎯 Requirements
- 5+ years leading product/platform/customer-experience teams in cross-functional settings.
- Strong full-stack background; build customer-facing apps across backend services and data systems.
- Proven experience owning and scaling customer-facing platforms across teams.
- Translate strategic goals into clear roadmaps and execution plans.
- Demonstrated success partnering with product stakeholders to drive outcomes.
- Strong communication and leadership guiding senior tech/product leaders.
🎁 Benefits
- Hybrid work model balancing in-person collaboration and flexibility.
- Competitive total rewards including benefits package.
- Commitment to diversity, equity, and inclusion.
- Accessible hiring with accommodations.
- AI tools across disciplines to support learning.
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