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grpc java gcp api design spring boot📋 Description
- Lead the AI Agents platform development for CX solutions.
- Build and mentor a high-performing engineering team.
- Collaborate with Product, SRE, and Support to deliver enterprise-grade software.
- Steer architecture decisions, coding standards, and best practices.
- Integrate AI models from OpenAI/Claude into agent tech.
- Align product outcomes with customer experience goals.
🎯 Requirements
- 1+ years GenAI for customer support/CX
- 5+ years enterprise SaaS development
- Strong Java and JVM-based frameworks
- API design (REST/gRPC) and backward-compatible evolution
- Claude Code and OpenAI tooling experience
- Experience with AI agents and self-service apps
- Leadership: hiring, mentoring, architecture decisions
🎁 Benefits
- Team-first culture and inclusive environment
- Global centers: SF East Bay, Melbourne, Porto, Chennai, Bengaluru
- AI-powered, innovative CX product focus
- Five9 is an equal opportunity employer
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