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wordpress linux aws mysql php📋 Description
- Provide best-in-class support to customers via tickets, chat, email, and phone
- Work 24/7 in rotating shifts including nights and weekends
- Resolve complex queries and mentor junior team members
- Address Cloudways infrastructure issues and escalate when needed
- Review chats/tickets weekly to identify recurring issues
- Automate procedures to improve efficiency and respond to abuse reports
🎯 Requirements
- 4-5 years Linux (Debian/Ubuntu/CentOS) and web tech (Apache/Nginx)
- PHP expert; strong JavaScript, HTML, CSS, Bash, Python
- MySQL optimization and troubleshooting
- Core services: Git, SMTP, DNS, OpenVPN, Postfix, Cron, SSL
- CMS migrations: WordPress, Drupal, Magento
- AWS and GCE familiarity; Agile/Kanban experience; mentor juniors
🎁 Benefits
- Reimbursement for conferences, training, and education
- LinkedIn Learning access for ongoing learning
- Career development resources and internal training
- Employee Assistance Program and Local Meetups
- Flexible time off policy
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