Senior Engagement Manager

📋 Description

• Serve as primary contact for enterprise clients; ensure on-time, high-quality deliverables.
• Translate client goals into marketing objectives and measurable deliverables.
• Oversee and project-manage campaigns: email builds, QA, approvals, deployment across teams.
• Partner with clients on email/CRM strategy: segmentation, testing, personalization, optimization.
• Lead cross-functional teams to deliver integrated MarTech programs with measurable impact.
• Identify growth opportunities within accounts to support renewals and expansions.
• Contribute to internal process improvements and mentor mid-level CSMs and project coordinators.
• Participate in resourcing, forecasting, and capacity planning with leadership.

🎯 Requirements

• 7+ years in Email Marketing, CRM, or Lifecycle Marketing (agency/SaaS/MarTech).
• Proven experience managing enterprise or multi-brand clients with complex automation.
• Strong knowledge of Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
• Expertise in segmentation, personalization, A/B testing, and analytics.
• Proven project-management skills across multiple concurrent workstreams.
• Excellent communication and executive-level client relationship skills.
• Highly organized, adaptable, and proactive with a process-focused mindset.
• Experience mentoring junior team members or project coordinators preferred.

🎁 Benefits

• Great projects across international brands.
• Inclusive and safe environment.
• Learning budgets, certifications, workshops, mentorship.
• Generous vacation policy to support work-life balance.
• Customizable extended health and dental benefits.
• Flexible work arrangements: remote, in-office, or hybrid.