Related skills
crm education onboarding microsoft office training📋 Description
- Become trusted advisor through NICE onboarding and education.
- Set and manage customer expectations to align with KPIs.
- Create onboarding plans and execute them for customers.
- Provide initial assessments and training, remotely or onsite as needed.
- Contribute to needs analysis and product configuration recommendations.
- Contextualize product knowledge and promote best practices.
🎯 Requirements
- BS/BA in technical (CS/IS/EE) or business (Marketing/MIS) or equivalent
- 2-4 years in software, customer service, or education/training roles
- Knowledge of call/contact center metrics and operations
- B2B consulting experience
- B2B customer education experience
- Demonstrated technical problem-solving proficiency
- Excellent customer service and communication skills (verbal and written)
- Proficient in Microsoft Office; able to work with little supervision
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