Related skills
reporting data analysis quality assurance qa dashboards📋 Description
- Conduct regular audits of agent outputs to ensure SOP/onboarding alignment
- Provide timely, constructive feedback to agents and coach as needed
- Maintain QA dashboards and trackers, ensuring data is complete and up-to-date
- Coordinate with QA and Callout teams to flag recurring issues
- Support the supervisor in preparing weekly QA reports and insights
🎯 Requirements
- Strong analytical skills and attention to detail in reviews
- Excellent communication and interpersonal skills for feedback/coaching
- Proactive attitude in identifying operational inefficiencies
- Background in QA, operations, or BPO is a plus
- 1–2 years in operations, onboarding, QA, or similar roles
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