Manage operational process flows, procedures and playbooks for internal and external use
Resolve moderate to complex issues with minimal supervision
Handle escalations from multiple sources to resolution and product/engineering escalation
Communicate dispute trends with peers, leadership and customers
Coordinate with Issuing Bank partners for monitoring, reporting and dispute resolution compliance
Exercise sound decision-making to mitigate corporate risk at each step

🎯 Requirements

3-5+ years in financial services/payments
Card Network regulations (VISA, MC) for chargebacks
US payment regulations and data privacy knowledge
Bachelor's degree or equivalent
Ability to manage high-volume caseloads independently
Cross-functional collaboration and strong communication

🎁 Benefits

Multiple health insurance options
Flexible vacation time
Retirement savings with company contribution
Equity in a publicly-traded company
Monthly remote work stipend
Annual development dollars

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