Related skills
salesforce jira asana excel kibana📋 Description
- Provide end-user support during the discovery process and guide DISCO usage.
- Troubleshoot platform issues and communicate with customers clearly.
- Provide engineering with input to diagnose issues and prioritize improvements.
- Create custom reports using Quicksite, Kibana, and Excel.
🎯 Requirements
- Bachelor’s or equivalent experience
- 3+ years in a technical support role at a tech company
- 1+ years with Salesforce, Jira, Asana, or Talkdesk
- 1+ years troubleshooting SaaS-based products
- 1+ years creating technical documentation
- Strong communication skills
🎁 Benefits
- Open, inclusive, and fun environment
- Medical, dental, vision + 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to impact the legal industry
- Growth opportunities across the company
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