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devsecops saas ai public sector fedramp📋 Description
- Set vision and strategic plan for Public Sector CS; focus on adoption and renewals.
- Lead managers across CS, Renewals, Solutions Architecture, and support teams.
- Define and track KPIs for lifecycle: health, CSAT, adoption, renewals, ARR.
- Build executive relationships with military, federal, and intel customers.
- Own design and evolution of lifecycle programs from onboarding to expansions.
- Partner with Sales and Regional Directors to align coverage and forecasts.
🎯 Requirements
- Active US Secret or Top Secret clearance required.
- Experience leading managers of CS/account mgmt/sales in SaaS for public sector.
- Ability to navigate complex orgs and align across functions.
- Proven leadership of senior director level; managing globally distributed teams.
- Strong CS, adoption, exec relationships drive renewals and retention.
- Ability to work autonomously in all-remote environment.
🎁 Benefits
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Equity and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
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