Related skills
cms workforce management lean six sigma data-driven📋 Description
- Lead Operational Excellence across four pillars: Managed Services, WFM, Process & Quality.
- Architect Oscar's ops engine; balance growth with lean efficiency and member satisfaction.
- Translate operational pain points into technical requirements for internal tools.
- Oversee offshore/outsourced partners; align BPO with internal quality.
- Direct workforce forecasting; build capacity models for seasonality and growth.
- Drive data-driven improvements using Lean or Six Sigma to cut cost-to-serve.
🎯 Requirements
- 12+ years in healthcare with at least 7 in Managed Care ops.
- 8+ years leading Shared Services (BPO, WFM, Quality).
- 8+ years strategic leadership across Clinical, Product, and Tech/Engineering.
- 7+ years exec vendor management; scaling multi-shore BPO.
- 5+ years as a manager of managers overseeing mid-to-senior leaders.
- 5+ years financial accountability, with dept budgets and capacity modeling.
- Proven management consulting background with structured problem-solving.
🎁 Benefits
- Medical, dental, and vision coverage.
- 11 paid holidays, paid sick time, parental leave.
- 401(k) with company match; life and disability insurance.
- Unlimited vacation program and annual performance bonuses.
- Company equity grants.
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