Related skills
cms workforce management vendor management lean six sigma📋 Description
- Lead four pillars: Managed Services, Workforce Management, Process, Quality.
- Architect Oscar's ops engine; align four pillars for a tech-enabled member experience.
- Coach and develop leaders (Associate Directors/Directors) for cross-functional alignment.
- Optimize shared services for efficiency and high ROI across lines of business.
- Translate operational data into insights for senior leadership; craft a clear vision.
- Apply management consulting to diagnose friction and design end-to-end solutions.
🎯 Requirements
- 12+ years healthcare experience in Managed Care ops.
- 8+ years leading Shared Services (BPO, WFM, Quality).
- 8+ years driving cross-functional changes (Clinical, Product, Tech) with consulting background.
- 7+ years executive vendor management across multi-shore BPO.
- 5+ years managing managers; matrixed teams.
- 5+ years financial accountability with budgets and capacity models.
🎁 Benefits
- Medical, dental, and vision; 11 holidays; sick time; parental leave.
- 401(k) plan; life and disability insurance.
- Unlimited vacation; equity grants; annual performance bonuses.
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