Related skills
analytics machine learning ai automation portfolio_segmentation📋 Description
- Define and communicate long-term Collections vision, strategy, and metrics.
- Align strategy with OKRs and portfolio health for cash and growth.
- Lead end-to-end Collections across internal and external teams.
- Design data-driven recovery strategies to optimize cash flow.
- Drive post-AI operating model and automation across workflows.
- Ensure compliance, risk governance, and customer-focused practices.
🎯 Requirements
- 10+ years in Collections, Credit Operations, or Loan Servicing in high-volume fintech.
- 7+ years leadership, managing managers and 100+ headcount.
- Proven fintech/BNPL experience in consumer credit.
- Strong track record designing scalable collections strategies improving recovery.
- Expertise in segmentation, recovery strategies, roll-rate, agency optimization, and cost-to-collect.
- Demonstrated success partnering with Product and Engineering on automation/AI initiatives.
🎁 Benefits
- Commitment to diversity, equity, and inclusion with accommodations.
- Growth-focused culture with leadership development and change management initiatives.
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