Senior Director, Marketplace Product

📋 Description

• Own end-to-end consumer experience across Zocdoc's marketplace.
• Set vision and drive strategy for the full customer journey from acquisition to retention.
• Lead and develop a team of product managers to execute the vision.
• Shape longer-term consumer ambition beyond appointment booking.
• Create new experiences to connect patients and providers in healthcare.
• Collaborate with cross-functional teams to influence outcomes.
• Own key metrics: revenue, user growth, conversion, engagement.
• Use AI to power patient experiences and enhance product capabilities.
• Coach and build inclusive, action-oriented teams.

🎯 Requirements

• 10+ years of product experience, ideally in consumer marketplaces.
• 5+ years leading and developing product managers.
• Proven ability to improve key business metrics.
• Action-oriented, roll-up-your-sleeves mentality.
• Excellent cross-functional communication with engineers, designers, and executives.
• Strong analytical skills and curiosity to solve healthcare challenges.
• Strategic, customer-focused mindset using qualitative and quantitative insights.

🎁 Benefits

• Flexible, hybrid work environment at our Soho location.
• Unlimited vacation.
• 100% paid employee health benefits (medical, dental, and vision).
• Commuter benefits.
• 401(k) with employer-funded match.
• Corporate wellness programs with Wellhub.
• Sabbatical leave after 5+ years.
• Parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.
• Catered lunch daily with beverages and snacks.
• Employee Resource Groups and ZocClubs.
• Great Place to Work Certification.