Related skills
workflow automation hris service management kpis ticketing systems📋 Description
- Lead global HR Operations team delivering responsive, accurate employee support.
- Oversee the HR Service Desk with high-quality case management and SLA adherence.
- Own end-to-end employee lifecycle processes: onboarding, offboarding, changes, leaves, and data.
- Standardize and optimize global processes for efficiency, compliance, and scalability.
- Implement service delivery models, tiering structures, and knowledge management frameworks.
- Define and monitor KPIs (SLAs, case resolution time, quality, CSAT, compliance).
🎯 Requirements
- 12+ years of progressive leadership in HR Operations, Shared Services, or People Operations.
- Deep experience leading HR Service Desk and employee lifecycle management at scale.
- Strong operational knowledge of HRIS, ticketing systems, workflow automation, and service management frameworks.
- Experience in global office operations, lease management, and facilities oversight.
- Proven track record of driving process optimization, automation, and measurable efficiency gains.
- Strong executive presence with the ability to influence cross-functional stakeholders.
🎁 Benefits
- Join us to redefine world-class employee experience with AI-enabled operations.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to HR & People Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!