Related skills
workflow automation saas ai vendor management chatbots📋 Description
- Lead and scale a global Support org across EMEA, NA, & APAC.
- Define and execute AI-first, scalable, multi-product strategy.
- Establish regional operating models and governance for delivery.
- Oversee end-to-end support across Contentsquare, Heap, Hotjar, Loris.
- Build a hybrid delivery model with in-house and outsourced teams.
- Partner with Product & Engineering to enable AI features and readiness.
🎯 Requirements
- 10+ years in Customer Support, Operations or SaaS leadership.
- Proven track record leading large-scale Support transformations.
- Experience scaling AI-driven tools (chatbots, deflection, automation).
- Global incident management: on-call rotations, post-mortems.
- Experience running multi-product SaaS support, incl acquisitions.
- Hybrid delivery model expertise (in-house + outsourced).
- Experience implementing tooling, automation platforms, scalable delivery.
- Strong financial acumen: budgets, forecasting, cost to serve.
🎁 Benefits
- Hybrid and remote work policies.
- Stock options for full-time staff.
- Generous paid time-off and lifestyle allowance.
- Culture Crew in every country for team bonding.
- Career development, mentorship, and events.
- Employee resource groups supporting diverse voices.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!