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solutions architecture technical account management storefrontpro fulfillmentpro carrotads📋 Description
- Lead three Director-led teams: Retailer Delivery, EA&E, Retailer Success.
- Own time-to-live, quality, CSAT, adoption, and NRR.
- Drive expansion GTV and gross revenue retention.
- Collaborate with BD, Product, Eng, Data Science, and Support to align roadmaps.
- Build a senior CS capability with Principal Growth Strategists.
- Define the joint BD-CS operating model for enterprise accounts.
🎯 Requirements
- 12+ years enterprise software leadership in B2B SaaS or enterprise tech (post-sale).
- Led professional services/implementation/delivery org; design, quality drivers, scale.
- Led customer success or account management org; post-live growth, NRR, expansion.
- Owned post-sale P&L with $200M+ ARR.
- 5+ years managing Director-level leaders across functions; set standards.
- Experience in a BD/Sales-led environment with cross-functional alignment.
🎁 Benefits
- Flex First: work from home, office, or cafe.
- Equity grant and annual refresh grants.
- Comprehensive benefits program.
- Taste of Instacart benefits information.
- Remote-friendly across US and Canada.
- Regular in-person events and community.
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