Related skills
cybersecurity cloud saas hybrid iam📋 Description
- Lead a high-performing Enterprise CS team to drive adoption and retention.
- Develop and execute a customer success strategy aligned with Saviynt goals.
- Scale CS processes for a digital-first, scalable approach.
- Collaborate with product, sales, and finance to optimize renewals and growth.
- Monitor partner success metrics and drive continuous improvement.
- Own renewal and expansion targets with cross-functional teams.
🎯 Requirements
- 12+ years in Customer Success or related roles.
- 4+ years in a cybersecurity SaaS leadership role, driving growth.
- IAM knowledge/experience preferred; cybersecurity valuable.
- Strong knowledge of cloud, hybrid, and on-prem IT architectures.
- Proven senior CS leadership in SaaS, building and leading teams.
- Experience with CS platforms such as Gainsight or similar tools.
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