Related skills
customer success saas retention cross-functional leadership product feedback📋 Description
- Own key Enterprise metrics: GRR, NRR, adoption, and health.
- Scale the org with systems, processes, and operating models.
- Strengthen executive relationships with strategic customers.
- Operationalize AI-forward workflows for CS teams.
- Engage and review top accounts with Webflow execs.
🎯 Requirements
- 10+ years in Customer Success, Account Management, or related post-sale roles.
- 5+ years leading managers and senior leaders in SaaS.
- Proven success owning retention, adoption, and expansion.
- Experience scaling CS orgs in high-growth environments.
- Strong executive presence with C-level stakeholders.
- Expertise in lifecycle management, health scoring, CS ops.
- Data-driven decision making and cross-functional partnerships across Product, Sales, Marketing, and Support.
🎁 Benefits
- Equity (RSUs) in the company.
- Health, dental, and vision plans.
- Paid parental leave and extra family leave.
- Flexible vacation and paid holidays.
- 401(k) with employer match; global retirement support.
- Monthly stipends for work and wellness.
- WIN bonus program for full-time staff.
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