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onboarding retention ai nrr automation📋 Description
- Own NRR, retention, and onboarding metrics across CS
- Scale CS using AI, automation, and systems thinking
- Lead exec QBRs with strategic accounts and C-level meetings
- Stabilize or expand key accounts across complex orgs
- Design engagement models for SMB to enterprise
- Hire and develop CS managers and ICs
🎯 Requirements
- 10+ years in CS or related roles, with 5+ in senior leadership
- Track record boosting NRR, retention, and adoption at B2B SaaS
- Hands-on AI and automation experience in CS
- Strong executive presence; CRO strategy and C-level meetings
- Experience scaling CS programs from digital to exec reviews
- Manage and expand strategic accounts; drive adoption & growth
- Operationally strong; metrics, processes, agility
- Collaborative leader who thrives in fast-moving environments
🎁 Benefits
- Salary $200,000-$220,000 USD plus variable target
- 100% coverage of medical, dental, vision, mental health for you and family
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work and wellness stipends
- Professional development budget
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