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crm hubspot renewals enterprise saas adoption📋 Description
- Drive retention and expansion for Strategic segment ($1B+)
- Directly manage Strategic CSM team; enablement and coaching
- Lead Executive Business Reviews with CSMs to show value
- Support at-risk accounts with risk detection and action plans
- Hire, onboard, and develop top CSMs; hiring plans
- Partner with sales, product, and services to engage customers
🎯 Requirements
- 8+ years in Customer Success or Enterprise SaaS
- 3+ years leading high-performing teams (Senior Manager or Director)
- Proven track record of exceeding retention and expansion quotas
- Ability to develop close relationships with customers through empathy
- Proactive and self-driven, with energy and resiliency
- Experience hiring, developing, and up-leveling teams
🎁 Benefits
- Ground floor opportunity backed by Benchmark, Redpoint, Ajax Health
- Learning budget for relevant up-skilling opportunities
- Remote work in the US with a work-from-home stipend
- Flexible PTO with generous time off and flexible hours
- 100% paid health, dental, and vision plans for all employees and 75% for dependents
- Home Office stipend: $1,000 to invest in remote office equipment and WiFi reimbursement
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