Senior Director, Customer Experience Strategy & Programs
Related skills
data analytics customer success program management saas ai📋 Description
- Create and implement global Customer Excellence programs and strategy.
- Partner with Product, Sales, Support, and Revenue Ops to drive adoption.
- Build and lead a global team; establish India Center of Excellence.
- Collaborate with leadership to design and deliver a world-class CS vision.
- Leverage customer insights and data, including AI, to scale programs.
🎯 Requirements
- 15+ years in CS, Sales, Product Marketing, or GTM in SaaS
- 5+ years people management
- Proven track record scaling global CS programs
- Experience interpreting data analytics to drive value
- Strategic and operational leader delivering executable programs
- Executive presence with C-level stakeholders; Bachelor's degree, MBA preferred
🎁 Benefits
- Employer subsidized medical, vision, and dental coverage for full-time staff.
- 401(k) match to help save for the future.
- Monthly stipend to support work and productivity.
- Flexible Time Away Program and Sick Time Off.
- Life insurance and short/long-term disability coverage.
- 12 paid holidays per year.
- Up to 24 weeks of Parental Leave.
- Volunteer days and access to Udemy courses.
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