Senior Director, Community & Advocacy

Added
2 hours ago
Type
Full time
Salary
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๐Ÿ“‹ Description

  • Lead Braze Bonfire community platform and regional meetups
  • Own Braze Customer Champions program and CABs
  • Drive customer storytelling across video, written, and campaigns
  • Connect community signals to account health and CS workflows
  • Build and develop a five-person team across roles
  • Run a KPI tree for engagement, references, and expansion

๐ŸŽฏ Requirements

  • Led a customer advocacy program at scale
  • Built/grew a customer community of scale
  • Established reference, champion, and ambassador programs
  • Ran multi-region programs across AMER, EMEA, APAC
  • Experienced with advocacy platforms (ChampionHQ, Influitive)
  • Public speaking on customer-led growth

๐ŸŽ Benefits

  • Competitive compensation with potential equity
  • Retirement and ESPP plans
  • Flexible PTO and comprehensive benefits
  • Medical, dental, vision, life, and disability coverage
  • Family services and paid parental leave
  • Career development stipend and learning programs
  • In-office experience to foster community
  • Volunteer Week and donation matching
  • Employee Resource Groups and inclusive culture
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