Related skills
crm workflow automation data analysis sql customer service📋 Description
- Define and execute the digital CX strategy for scaled customers.
- Architect and deploy digital onboarding and lifecycle workflows.
- Design campaigns via email, Slack, webinars to drive adoption.
- Test, measure, and iterate program performance to improve KPIs.
- Design escalation logic and scoring to trigger human intervention.
- Create SOPs and playbooks for key digital journeys.
🎯 Requirements
- 5+ years in Program Management, CS Ops, Digital Success, or related role.
- Experience launching digital programs that drive activation and retention.
- Strong operational skills: process mapping, playbooks, automation requirements.
- Proficiency with CRM systems, Marketing Automation, and CS software.
- Excellent analytical skills and data-driven decision making; strong communication.
- Strong project delivery discipline; eager to learn new technologies.
🎁 Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy and additional company holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit
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