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http javascript ldap saml oidc📋 Description
- Support customers using the Customer Identity SaaS; resolve issues promptly.
- Manage support tickets end-to-end from intake to resolution.
- Build strong client relationships and drive customer satisfaction.
- Own issues end-to-end: troubleshoot and resolve root causes.
- Collaborate with other departments to boost customer satisfaction.
- Maintain product-area knowledge base and share best practices.
🎯 Requirements
- 5+ years in technical support and/or software development, or 3+ years in a related analyst role.
- Strong analytical and problem-solving skills.
- Self-starter who can learn complex concepts with minimal help.
- Able to context-switch between multiple complex work streams quickly.
- Customer-obsessed; advocate who goes the extra mile.
- Team player with good communication and presentation skills.
🎁 Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
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