Senior Desktop Support Technician

Added
27 days ago
Type
Full time
Salary
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Related skills

linux windows networking jira google workspace

πŸ“‹ Description

  • Provide tier 1-3 and some tier 4 support to Form Energy employees
  • Configure, maintain and support IT hardware (laptops, desktops, lab computers)
  • Install and configure software per specifications
  • Maintain and troubleshoot local networks
  • Set up printers for office and lab
  • Manage IT asset inventory and document processes

🎯 Requirements

  • College degree or equivalent; 4+ years IT experience
  • Outstanding customer service skills
  • Strong multitasking and adaptability
  • Troubleshoot network connectivity issues
  • Experience supporting onsite and remote users
  • Windows and Mac in an AD environment; stand-alone printers
  • Experience with Linux, Android and iOS
  • Device management/MDM; Google Workspace, Microsoft 365, Slack, Jira, VPN

🎁 Benefits

  • Competitive salaries and stock options
  • 100% medical, dental, and vision premiums for full-time
  • 80% health premium coverage for dependents
  • Paid parental leave (12 weeks, up to 20 for birthing)
  • Generous vacation policies
  • Equal opportunity employer; accommodations available
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