Related skills
sql voip apis telecommunications web services📋 Description
- Provide technical assistance on NiCE applications to resolve end-user connectivity issues.
- Troubleshoot and diagnose escalated customer issues; collaborate to deliver solutions.
- Manage tickets via a web-based system, email, voice or chat; monitor progress and communicate with users.
- Troubleshoot VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services.
- Record and route incidents; provide resolution and recovery; maintain clear records.
- Maintain flexible schedule and participate in on-call rotations.
🎯 Requirements
- Associate degree or current pursuit of a Bachelor's in CS, BIS, or related field, or equivalent work experience.
- 6+ years in a customer service role, preferably in a technical capacity.
- Excellent technical, troubleshooting and analytical skills.
- Ability to excel in a fast-paced, agile environment with strong problem solving.
- Excellent written and verbal communication with internal/external clients.
- Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP).
🎁 Benefits
- Equal opportunity employer.
- Global team serving 25,000+ businesses worldwide.
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