Related skills
sql database voip apis telecommunications📋 Description
- Provide technical assistance to resolve end-user connectivity issues with NiCE products.
- Troubleshoot and diagnose escalated customer issues; propose solutions.
- Coordinate with internal teams to deliver a positive customer experience.
- Manage tickets via web-based system, email, voice, or chat.
- Validate prioritization and communicate progress to users.
- Escalate incidents when necessary and document actions in the ticketing system.
🎯 Requirements
- Associate degree or pursuing a Bachelor's in CS or related field, or equivalent.
- 6+ years in a customer service role, preferably technical.
- Excellent technical, troubleshooting, and analytical skills.
- Adaptability to fast-paced, agile environments with strong problem solving.
- Excellent written and verbal communication; professional client interactions.
- Understanding of network topology and telecom architecture (PBX, Carriers, VoIP).
🎁 Benefits
- Flexible schedule and on-call services.
- Opportunity to work with a highly skilled technical support team.
- Solve diverse, enterprise telecom/software issues.
- Remote-friendly role with USA remote work options.
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