Own large-scale virtual assistant deployments and PoCs.
Advise Fortune 500 clients on transforming customer service.
Be the single point of delivery accountability, bridging client and engineering.
Represent client needs and value drivers to the PolyAI team.
Track value metrics, adoption, and account health.
Communicate wins to clients to drive expansion.

🎯 Requirements

5+ years in technical delivery leadership.
Track record delivering large-scale AI or regulated projects.
Incredible storytelling and narrative abilities; winning complex pilots.
Total comfort working in high ambiguity environments.
Experience with customer service or process automation, especially AI.
Knowledge of project management principles and prioritization.

🎁 Benefits

Equity in the company
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
Annual learning and development allowance
One-off WFH allowance

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