Related skills
analytics ai ccaas wem wfo📋 Description
- Channel Partner Management: recruit, onboard, train partners.
- Strategic Planning: create channel strategies to expand CX footprint.
- Sales Enablement & Training: provide training and tools to partners.
- Pipeline and Performance: track pipeline, bookings, KPIs.
- Cross-Functional Collaboration: align with Sales, Marketing, Product.
- Market Expertise: stay informed on CX landscape and regs.
🎯 Requirements
- Experience: 5+ years in CCaaS channel management.
- CCaaS Expertise: WFO, WEM, AI, analytics.
- Sales Acumen: build and execute channel sales plans.
- Communication: strong presentation and interpersonal skills.
- Technical Proficiency: telephony, cloud solutions, CCaaS.
- Relationship Building: forge strong partner and internal ties.
🎁 Benefits
- Competitive pay and benefits.
- Unlimited discretionary time off.
- Tuition reimbursement.
- Career advancement opportunities.
- Collaborative work environment.
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