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cms salesforce chatbots genai ccaas📋 Description
- Oversee roadmaps for CX tools incl. Help Center and AI chat.
- Improve CSAT via self-service and GenAI enhancements.
- Collaborate with cross-functional teams to define epics and user stories.
- Lead brainstorming and specification sessions for alignment.
- Write product briefs detailing rationale and goals for new programs.
- Deliver clear product requirements for tech and non-tech partners.
🎯 Requirements
- 8+ years in product mgmt within CX or CX tech.
- Experience building features end-to-end.
- CX tech exp: platform migrations, integrations, Gen AI.
- CX tools: CCaaS, chatbots, CMS, WFM.
- Salesforce Service Cloud and Salesforce OMS experience.
- API integrations and CX metrics expertise.
🎁 Benefits
- Competitive pay with performance bonus.
- Flexible time off policies.
- Comprehensive health, dental, vision, and life insurance.
- HSA and FSA programs.
- 401(k) with employer match and commuter benefit.
- Support for new parents; pet-friendly offices.
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