Senior Customer Support Specialist

📋 Description

• Own customer issues end-to-end across channels, from first contact to resolution.
• Guide customers through payments, ledgers, and lease modifications.
• Triage and route complex questions to right teams while owning the relationship.
• Navigate Nomad platform to unblock customers and assist with new leases.
• Proactively drive product adoption by engaging property owners.
• Translate feedback into insights for Product and Operations.

🎯 Requirements

• 2+ years experience in customer service, onboarding, or real estate.
• Proven ownership mindset; take full accountability end-to-end.
• Multi-channel communication: phone, email, SMS, tickets.
• Rapidly learn new tools and systems.
• AI proficiency to draft responses and identify patterns.
• Analytical thinking to spot trends and intervene early.
• Relationship builder; clear blockers and build rapport.
• Experience with CRMs and Google Suite required.

🎁 Benefits

• Medical, dental & vision insurance plans.
• Team bonding outings and volunteer days.
• Dog-friendly office.
• 11 paid company holidays (mental health day included).
• Company equity.
• Short-term and long-term disability coverage.
• MacBook and equipment budget.
• Sick, parental, and paid time off.
• Anniversary rewards and sabbatical opportunities.
• Discounted employee brokerage rates.