Own front-line support across chat, email and video with minimal hand-holding
Diagnose and troubleshoot complex issues; escalate to Product Engineering when needed
Identify patterns and turn issues into KB content and insights
Connect Support, Sales, Product and Customer Success to close gaps
Help scale support, shaping tooling, workflows and team playbooks

🎯 Requirements

5+ years in customer or technical support in a B2B SaaS environment
Strong written and verbal communication
Strong troubleshooting and problem-solving skills
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, and hands-on
Experience with Zendesk, Intercom, Jira, Linear; interest in AI

🎁 Benefits

Fully remote role with ability to co-work locally
Private medical, pension and lunch provided daily
Flexible, startup culture with ownership and autonomy
Backed by Customer Success and Product Engineering teams

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