Respond to and resolve customer queries across email, chat, and Twitter.
Drive our Product Feedback program by incorporating user feedback.
Increase customer satisfaction by delivering personal, proactive support.
Contribute to Knowledge Bases, FAQs and Developer Documentation; improve workflows.
Escalate critical issues and provide system-wide status updates.
Weekend rotation coverage with the team.

🎯 Requirements

2+ years in online customer support (B2C/B2B), SaaS
Proficient English speaker
HTML, CSS, JavaScript basics; browser dev tools
Experience using and testing APIs and API-related queries
Comfortable making basic SQL queries
Remote work experience; coordinating across time zones (GMT, AEST, EST)

🎁 Benefits

Work remotely or from Paddle hubs worldwide
Attractive salary, stock options, private healthcare
Unlimited holidays and enhanced parental leave
Learning fund and regular internal/external training

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