Related skills
sql tableau jira ai excel📋 Description
- Lead the VoC program: capture and analyze customer feedback across channels.
- Perform root-cause analysis on contact volume to identify issues.
- Create dashboards to quantify pain points and measure improvements.
- Drive ticket deflection with proactive problem solving and in product guidance.
- Optimize internal workflows to speed up support resolution.
- Identify AI opportunities and partner with tech teams to automate.
🎯 Requirements
- Data analytics with Excel/Google Sheets; SQL or Tableau a plus.
- CX platforms: Zendesk and Jira for data capture.
- Process mapping: document and optimize user journeys.
- Technical aptitude: API integrations and AI capabilities.
- Strategic thinking and stakeholder management.
- Problem solving and communication.
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