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http javascript python dns wasm📋 Description
- Programmable edge troubleshooting: review configs; debug VCL/Compute (Wasm) apps.
- UI mastery: guide via Control Panel, RBAC, and dashboards.
- High-velocity support: respond via email, chat, and Slack with FRT < 30m.
- Omnichannel support: live triage via video or phone; SLA for FRT.
- Collaborative escalation: escalate to higher-tier teams for timely resolution.
- Live event monitoring/on-call: monitor metrics during large network events; PagerDuty rotation.
🎯 Requirements
- 2-4 years in technical support, sysadmin, or network-focused role.
- HTTP/s, TCP/IP, TLS, DNS proficiency; deliver page in <200 ms.
- VCL, Python, JavaScript focus; entry to moderate efficiency.
- UI/RESTful API literacy; navigate SaaS control panels via CLI.
- Strong written communication and analytical skills for customer support.
- Networking telemetry/diagnostic tools; knowledge of BGP and internet routing.
🎁 Benefits
- Medical, dental, and vision insurance.
- Family planning and mental health support; Employee Assistance Program.
- Life, disability, and accident insurance.
- Flexible vacation policy; up to 18 days of accrued sick leave.
- 401(k) with company match; Employee Stock Purchase Program.
- 12 paid holidays and 12 paid wellness days.
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