Troubleshoot issues with Engineering; drive fixes.
Partner with Product, Solutions, and Customer Success for guidance internally and externally.
Develop and improve internal tools and scripts to boost team efficiency.
Specialize in CDN and AI enablement; act as domain owner within the team.
Improve existing documentation and create runbooks, guides, and internal processes.
Assist Customer Success Managers with Enterprise requests and escalations.

🎯 Requirements

Lead by example; mentor teammates.
Hands-on with Vercel; platform familiarity.
AI/web architecture exp; explain concepts clearly.
CDN domain expertise; troubleshooting knowledge.
Prior technical customer support experience; troubleshoot and write solutions.
Weekend/holiday on-call rotation.

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