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react ai next.js web services llm📋 Description
- Solve interesting, technically complex cases for Vercel customers.
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success to provide guidance.
- Develop and improve internal tools and scripts that increase team efficiency.
- Specialize in a given product area (v0) and act as a domain owner within the team.
- Improve existing documentation and create new runbooks, guides, and internal processes.
🎯 Requirements
- You lead by example and provide feedback to mentor other members of the team.
- Hands-on experience with Vercel and v0 as a platform.
- Hands-on experience with AI or web architectures (LLM-powered apps, web services) and the ability to explain.
- Prior technical customer support experience: troubleshooting, writing clear solutions, proactive problem-solving.
- You enjoy engineering solutions to resolve root causes of recurring problems.
- You have strong written and verbal communication; able to explain complex systems clearly.
🎁 Benefits
- Have frontend development experience (e.g., React/Next.js).
- Enjoy technical writing for public docs or developer education.
- Have experience automating workflows with agentic services.
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