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documentation ai llm cdn vercel📋 Description
- Solve technically complex cases for Vercel customers.
- Troubleshoot with Engineering; drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success for guidance.
- Develop and improve internal tools and scripts to boost efficiency.
- Specialize in CDN and AI enablement; own domains.
- Improve docs; create runbooks, guides, and processes.
🎯 Requirements
- Hands-on experience using Vercel as a platform.
- Experience in AI or web space development and architecture.
- Prior technical customer support experience.
- Strong problem-solving and root-cause analysis.
- Strong written and verbal communication; comfortable with remote teams.
- Subject Matter Expertise in CDN.
- Subject Matter Expertise in AI enablement.
🎁 Benefits
- Fully remote role with a global team.
- Weekend/holiday on-call rotation, scheduled in advance.
- Opportunity to work on AI and CDN product areas.
- Collaborative, transparent work culture.
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