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gcp jira confluence zendesk apis📋 Description
- Provide L1/L2 triage of AppOmni core product and integrations.
- Troubleshoot most support tickets independently.
- Respond to customers via the Zendesk support queue.
- Diagnose and resolve problems across internal and external teams.
- Own cases to resolution across product, engineering, and CS.
- Keep customers updated on ticket status and engineering questions.
🎯 Requirements
- 4-5 years of experience in technical support or software development.
- Knowledge of Zendesk preferred.
- Must-have knowledge of APIs and Postman.
- Familiarity with Jira/Confluence is a plus.
- Experience with Google Cloud Logs, Sentry, and Chrome DevTools is a plus.
- Working knowledge of common SaaS solutions (Salesforce, M365, Zoom, Box, ServiceNow, Workday) is desired.
🎁 Benefits
- Stock options included as part of total rewards.
- Home office stipend.
- Generous PTO and holidays.
- Health insurance (medical, dental, vision) with HSA.
- 401(k) and Roth retirement accounts.
- Monthly wellness reimbursement.
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