Senior Customer Support Associate

📋 Description

• Own the end-to-end customer experience across the deal lifecycle.
• Be the primary responder on inbound support and legal/compliance tickets.
• Triage urgent, risky, self-serve vs escalate to Product/Ops/Compliance.
• Reduce ticket volume by root-cause fixes: help center, macros, UX copy.
• Support building the AI-first toolkit: AI workflows, automation, instrumentation.
• Set the tone and standards for Odin’s customer interactions.

🎯 Requirements

• 3–5 years in customer-facing ops roles with domain credibility.
• Calm under pressure; confident, peer-level communication.
• Systems thinker; fix root causes, not quick hacks.
• Tool-first and AI-fluent; built with AI (bot, automation, workflow).
• High conviction; push back when needed; outcome-focused.
• Startup mindset; high ownership, low ego, fast impact.

🎁 Benefits

• Private health insurance (Vitality) and sick leave.
• £1,000 annual budget for health/fitness.
• Enhanced parental leave (maternity/adoption/paternity).
• 4% employer pension contribution.
• 25 days leave + 2 wellness days + flexible bank holidays.
• Work From Anywhere: up to 6 weeks globally.