Provide quality support to customers via live chat, email, and video calls
Partner with Customer Success to build trusted relationships with high-tier clients
Collaborate cross-functionally to drive retention and share customer insights
Mentor new team members and support onboarding
Lead by example in productivity, quality, and process improvements

🎯 Requirements

2-3 years of customer support experience
Excellent communication and cross-functional collaboration
Strong multi-tasking, prioritization, and attention to detail
Aptitude for learning new products and technologies
Team player who contributes ideas to improve processes
Experience with Zendesk, Slack, Jira, and Zoom

🎁 Benefits

Medical, dental, and vision insurance
Life, AD&D, and disability coverage
Wellness apps and learning budget
Paid parental leave and PTO
Commuter and parking accounts
401(k) retirement plan

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